> For the complete documentation index, see [llms.txt](https://docs.prevps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.prevps.com/billing-+-client-area/cancellations-and-refunds.md).

# Cancellations and refunds

## Cancellations and refunds

### Related guide

* [Cancel or delete your VPS / Server](broken://spaces/laEWHyEhXmGEBBoSUuh5/pages/gcOcFOqY4REEqv3fn7Uf)

### Cancel a service

1. Log in to the Client Area.
2. Open the service.
3. Submit a cancellation request (end of term vs immediate, if available).

### Refund rules

Refund eligibility depends on the product and your order. Use the official policy pages:

* Terms of service: <https://prevps.com/terms-conditions/>
* Privacy policy: <https://prevps.com/privacy-policy/>

{% hint style="info" %}
If you’re not sure, open a ticket before cancelling. Ask what happens to data, IPs, and remaining time.
{% endhint %}