> For the complete documentation index, see [llms.txt](https://docs.prevps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.prevps.com/documentation/documentation-pt-br/suporte/abrir-um-ticket-de-suporte.md).

# Abrir um ticket de suporte

## Abrir um ticket de suporte

### O que incluir (lista de verificação para copiar/colar)

* Assunto: curto e específico
* ID do serviço ou nome de domínio
* Endereço IP (para VPS/Dedicado)
* SO e versão
* Mensagem de erro exata
* Carimbos de data/hora + seu fuso horário
* Passos para reproduzir

### Exemplos

* "Não é possível SSH: Tempo de conexão esgotado"
* "Tela preta no RDP após atualização do Windows"
* "Alterações de DNS do domínio não estão propagando"

{% hint style="info" %}
Anexe capturas de tela. Evite enviar senhas em texto simples.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.prevps.com/documentation/documentation-pt-br/suporte/abrir-um-ticket-de-suporte.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.