> For the complete documentation index, see [llms.txt](https://docs.prevps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.prevps.com/documentation/documentation-pt/faturamento-+-area-do-cliente/cancelamentos-e-reembolsos.md).

# Cancelamentos e reembolsos

## Cancelamentos e reembolsos

### Guia relacionado

* [Cancelar ou excluir seu VPS/Servidor](broken://spaces/qaj2gL6h3ayUSlV5sjh7/pages/d5e341f35f7dbbc6e326f3a619e5ecc12e042788)

### Cancelar um serviço

1. Faça login na Área do Cliente.
2. Abra o serviço.
3. Envie uma solicitação de cancelamento (fim do período vs imediato, se disponível).

### Regras de reembolso

A elegibilidade para reembolso depende do produto e do seu pedido. Use as páginas oficiais de políticas:

* Termos de serviço: <https://prevps.com/terms-conditions/>
* Política de privacidade: <https://prevps.com/privacy-policy/>

{% hint style="info" %}
Se não tiver certeza, abra um ticket antes de cancelar. Pergunte o que acontece com os dados, IPs e o tempo restante.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.prevps.com/documentation/documentation-pt/faturamento-+-area-do-cliente/cancelamentos-e-reembolsos.md?ask=<question>&goal=<endgoal>
```

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