> For the complete documentation index, see [llms.txt](https://docs.prevps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.prevps.com/documentation/documentation-ru/podderzhka/otkryt-tiket-v-podderzhku.md).

# Открыть тикет в поддержку

## Открыть тикет в службу поддержки

### Что включить (чек‑лист для копирования/вставки)

* Тема: кратко и конкретно
* ID сервиса или доменное имя
* IP‑адрес (для VPS/выделенного сервера)
* ОС и версия
* Точное сообщение об ошибке
* Метки времени + ваш часовый пояс
* Шаги для воспроизведения

### Примеры

* "Не могу подключиться по SSH: соединение превысило время ожидания"
* "Черный экран RDP после обновления Windows"
* "Изменения DNS домена не распространяются"

{% hint style="info" %}
Прикрепите скриншоты. Избегайте отправки паролей в открытом виде.
{% endhint %}


---

# Agent Instructions
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## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.prevps.com/documentation/documentation-ru/podderzhka/otkryt-tiket-v-podderzhku.md?ask=<question>&goal=<endgoal>
```

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