> For the complete documentation index, see [llms.txt](https://docs.prevps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.prevps.com/documentation/documentation-zh/zhi-chi/gu-zhang-pai-chu-qing-dan.md).

# 故障排除清单

## 故障排除清单

### 相关指南

* [使用 ping 测试网络连接（macOS）](broken://spaces/0FM6VP2ZFslcUB6DO7vm/pages/2c36bcc6bf0ff3402bbca34418332aa288bbd6f2)
* [VPS 交付时间](broken://spaces/0FM6VP2ZFslcUB6DO7vm/pages/203ad22ee7f76ef279d238a0ce2fca8034be106e)

### 1) 确认基础项

* 发票已支付吗？
* 服务在客户区处于激活状态吗？
* 有相关公告吗？

链接：

* 发票：<https://prevps.com/clients/clientarea.php?action=invoices>
* 公告：<https://prevps.com/clients/index.php?rp=/announcements>

### 2) 网络症状

* 如果是超时：检查服务器上的防火墙规则。
* 如果是认证问题：确认用户名/密码/密钥。
* 如果与 DNS 相关：确认名称服务器和记录值。

### 3) 安全操作

* 重启服务（如果可用）。
* 尝试使用另一个网络。
* 收集日志和确切的错误输出。

### 4) 何时提交工单

在以下情况下提交工单：

* 您怀疑存在硬件/网络问题。
* 在基本检查后仍无法访问服务器。
* 您需要计费/域名相关操作。


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.prevps.com/documentation/documentation-zh/zhi-chi/gu-zhang-pai-chu-qing-dan.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.