> For the complete documentation index, see [llms.txt](https://docs.prevps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.prevps.com/documentation/documentation-fr/support/ouvrir-un-ticket-de-support.md).

# Ouvrir un ticket de support

## Ouvrir un ticket de support

### Ce qu'il faut inclure (liste de contrôle copier/coller)

* Objet : court et précis
* ID du service ou nom de domaine
* Adresse IP (pour VPS/Dédié)
* OS et version
* Message d'erreur exact
* Horodatages + votre fuseau horaire
* Étapes pour reproduire

### Exemples

* "Impossible de SSH : Délai de connexion dépassé"
* "Écran noir RDP après mise à jour de Windows"
* "Modifications DNS du domaine non propagées"

{% hint style="info" %}
Joindre des captures d'écran. Évitez d'envoyer des mots de passe en texte clair.
{% endhint %}


---

# Agent Instructions
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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

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