> For the complete documentation index, see [llms.txt](https://docs.prevps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.prevps.com/documentation/documentation-it/supporto/apri-un-ticket-di-supporto.md).

# Apri un ticket di supporto

## Apri un ticket di supporto

### Cosa includere (lista di controllo copia/incolla)

* Oggetto: breve e specifico
* ID del servizio o nome di dominio
* Indirizzo IP (per VPS/Dedicati)
* Sistema operativo e versione
* Messaggio di errore esatto
* Timestamp + tuo fuso orario
* Passaggi per riprodurre

### Esempi

* "Impossibile connettersi via SSH: Connessione scaduta"
* "Schermata nera RDP dopo aggiornamento di Windows"
* "Modifiche DNS del dominio non si propagano"

{% hint style="info" %}
Allega screenshot. Evita di inviare password in testo normale.
{% endhint %}


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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