> For the complete documentation index, see [llms.txt](https://docs.prevps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.prevps.com/documentation/documentation-ja/sapto/saptochikettowoku.md).

# サポートチケットを開く

## サポートチケットを開く

### 含めるべき内容（コピー/貼り付け用チェックリスト）

* 件名：短く具体的に
* サービスIDまたはドメイン名
* IPアドレス（VPS/専用サーバーの場合）
* OSとバージョン
* 正確なエラーメッセージ
* タイムスタンプ＋あなたのタイムゾーン
* 再現手順

### 例

* "SSHに接続できない：接続がタイムアウトしました"
* "Windowsアップデート後にRDPが黒い画面になる"
* "ドメインのDNS変更が伝播しない"

{% hint style="info" %}
スクリーンショットを添付してください。パスワードをプレーンテキストで送信しないでください。
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.prevps.com/documentation/documentation-ja/sapto/saptochikettowoku.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.