> For the complete documentation index, see [llms.txt](https://docs.prevps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.prevps.com/documentation/documentation-zh/zhi-chi/ti-jiao-zhi-chi-gong-dan.md).

# 提交支持工单

## 打开支持工单

### 应包含内容（复制/粘贴清单）

* 主题：简短且具体
* 服务 ID 或域名
* IP 地址（适用于 VPS/独服）
* 操作系统及版本
* 准确的错误信息
* 时间戳及您的时区
* 重现步骤

### 示例

* "无法 SSH：连接超时"
* "Windows 更新后 RDP 黑屏"
* "域名 DNS 更改未传播"

{% hint style="info" %}
附上截图。避免以明文发送密码。
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.prevps.com/documentation/documentation-zh/zhi-chi/ti-jiao-zhi-chi-gong-dan.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.