> For the complete documentation index, see [llms.txt](https://docs.prevps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.prevps.com/documentation/spain/soporte/abrir-un-ticket-de-soporte.md).

# Abrir un ticket de soporte

## Abrir un ticket de soporte

### Qué incluir (lista de verificación copiar/pegar)

* Asunto: corto y específico
* ID del servicio o nombre de dominio
* Dirección IP (para VPS/Dedicado)
* SO y versión
* Mensaje de error exacto
* Marcas de tiempo + tu zona horaria
* Pasos para reproducir

### Ejemplos

* "No se puede SSH: Tiempo de conexión agotado"
* "Pantalla negra de RDP después de la actualización de Windows"
* "Cambios de DNS del dominio no se están propagando"

{% hint style="info" %}
Adjunta capturas de pantalla. Evita enviar contraseñas en texto plano.
{% endhint %}


---

# Agent Instructions
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## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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