What to include so support can solve it fast.
Subject: short and specific
Service ID or domain name
IP address (for VPS/Dedicated)
OS and version
Exact error message
Timestamps + your time zone
Steps to reproduce
"Cannot SSH: Connection timed out"
"RDP black screen after Windows update"
"Domain DNS changes not propagating"
Attach screenshots. Avoid sending passwords in plain text.
Last updated 3 days ago