> For the complete documentation index, see [llms.txt](https://docs.prevps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.prevps.com/support/open-a-support-ticket.md).

# Open a support ticket

## Open a support ticket

### What to include (copy/paste checklist)

* Subject: short and specific
* Service ID or domain name
* IP address (for VPS/Dedicated)
* OS and version
* Exact error message
* Timestamps + your time zone
* Steps to reproduce

### Examples

* "Cannot SSH: Connection timed out"
* "RDP black screen after Windows update"
* "Domain DNS changes not propagating"

{% hint style="info" %}
Attach screenshots. Avoid sending passwords in plain text.
{% endhint %}