Troubleshooting checklist

Quick self-checks before escalating.

Troubleshooting checklist

Related guides

• Test network connectivity with ping (macOS)

• VPS delivery time

1) Confirm the basics

• Is the invoice paid?

• Is the service active in the Client Area?

• Any related announcement?

Links:

• Invoices: https://prevps.com/clients/clientarea.php?action=invoices

• Announcements: https://prevps.com/clients/index.php?rp=/announcements

2) Network symptoms

• If it’s a timeout: check firewall rules on the server.

• If it’s authentication: confirm username/password/key.

• If DNS-related: confirm nameservers and record values.

3) Safe actions

• Reboot the service (if available).

• Try from another network.

• Collect logs and exact error output.

4) When to open a ticket

Open a ticket if:

• You suspect hardware/network issues.

• You can’t access the server after basic checks.

• You need billing/domain actions.