# Troubleshooting checklist ## Troubleshooting checklist ### Related guides * [Test network connectivity with ping (macOS)](broken://spaces/laEWHyEhXmGEBBoSUuh5/pages/mBrwJVbONZbNHaKZcZ1j) * [VPS delivery time](broken://spaces/laEWHyEhXmGEBBoSUuh5/pages/1RRvIRgf5Gg3oucvIA8S) ### 1) Confirm the basics * Is the invoice paid? * Is the service active in the Client Area? * Any related announcement? Links: * Invoices: * Announcements: ### 2) Network symptoms * If it’s a timeout: check firewall rules on the server. * If it’s authentication: confirm username/password/key. * If DNS-related: confirm nameservers and record values. ### 3) Safe actions * Reboot the service (if available). * Try from another network. * Collect logs and exact error output. ### 4) When to open a ticket Open a ticket if: * You suspect hardware/network issues. * You can’t access the server after basic checks. * You need billing/domain actions. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.prevps.com/support/troubleshooting-checklist.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.