> For the complete documentation index, see [llms.txt](https://docs.prevps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.prevps.com/support/troubleshooting-checklist.md).

# Troubleshooting checklist

## Troubleshooting checklist

### Related guides

* [Test network connectivity with ping (macOS)](broken://spaces/laEWHyEhXmGEBBoSUuh5/pages/mBrwJVbONZbNHaKZcZ1j)
* [VPS delivery time](broken://spaces/laEWHyEhXmGEBBoSUuh5/pages/1RRvIRgf5Gg3oucvIA8S)

### 1) Confirm the basics

* Is the invoice paid?
* Is the service active in the Client Area?
* Any related announcement?

Links:

* Invoices: <https://prevps.com/clients/clientarea.php?action=invoices>
* Announcements: <https://prevps.com/clients/index.php?rp=/announcements>

### 2) Network symptoms

* If it’s a timeout: check firewall rules on the server.
* If it’s authentication: confirm username/password/key.
* If DNS-related: confirm nameservers and record values.

### 3) Safe actions

* Reboot the service (if available).
* Try from another network.
* Collect logs and exact error output.

### 4) When to open a ticket

Open a ticket if:

* You suspect hardware/network issues.
* You can’t access the server after basic checks.
* You need billing/domain actions.