Invoices and payments
Find invoices, pay, and confirm payment status.
Invoices and payments
Related guides
Where to find invoices
Client Area → Invoices
Direct link (may require login): https://prevps.com/clients/clientarea.php?action=invoices
Payment flow (typical)
Open the invoice.
Choose a payment method.
Complete payment.
Re-open the invoice and confirm it shows as paid.
Invoice timing, reminders, and late fee
These are our current billing timings. They can change later.
Invoice generation
Invoices are generated 14 days before the due date.
Reminder emails
If reminder emails are enabled, the typical schedule is:
Unpaid reminder: 4 days before the due date.
Overdue reminder #1: 2 days after the due date.
Overdue reminder #2: 1 day after the due date.
Overdue reminder #3 (final): disabled.
Late fee
A late fee can be added 1 day after the due date.
Automatic payment capture (cards)
For supported card payments, the system may try to capture payment 1 day before the due date.
Payment reversals (chargebacks / disputes)
If a payment is reversed, the system may:
Change the invoice status (back to unpaid), and/or
Change the related service due date
Overage / metered billing (if applicable)
If your service has usage-based charges, overage is typically calculated at the end of the month. It may generate a separate invoice, or be added to the next invoice.
Paying with credit balance (optional)
If you keep a credit balance, you can pay invoices without running a separate payment each time.
Typical flow:
Add credit to your account: https://prevps.com/clients/clientarea.php?action=addfunds
Enable Auto Credit Balance (so credit is applied to unpaid invoices).
Re-check the invoice status after it generates.
If an invoice looks wrong
Open a ticket and include:
Invoice number
Screenshot of the totals
What you expected (renewal, upgrade, promo)
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