Invoices and payments

Find invoices, pay, and confirm payment status.

Invoices and payments

Related guides

• Add funds (credit balance)

• Supported payment gateways

• Pay an invoice with crypto (BTC/BCH/ETH/LTC/USDC)

• Enable auto credit payment for invoices

• Automatic renewal with credit balance

Where to find invoices

• Client Area → Invoices

• Direct link (may require login): https://prevps.com/clients/clientarea.php?action=invoices

Payment flow (typical)

1. Open the invoice.

2. Choose a payment method.

3. Complete payment.

4. Re-open the invoice and confirm it shows as paid.

Invoice timing, reminders, and late fee

These are our current billing timings. They can change later.

Invoice generation

• Invoices are generated 14 days before the due date.

Reminder emails

If reminder emails are enabled, the typical schedule is:

• Unpaid reminder: 4 days before the due date.

• Overdue reminder #1: 2 days after the due date.

• Overdue reminder #2: 1 day after the due date.

• Overdue reminder #3 (final): disabled.

Late fee

• A late fee can be added 1 day after the due date.

If you already paid but still receive a reminder, re-open the invoice and check its status first. If it still shows unpaid, open a ticket with the invoice number.

Automatic payment capture (cards)

For supported card payments, the system may try to capture payment 1 day before the due date.

Payment reversals (chargebacks / disputes)

If a payment is reversed, the system may:

• Change the invoice status (back to unpaid), and/or

• Change the related service due date

Overage / metered billing (if applicable)

If your service has usage-based charges, overage is typically calculated at the end of the month. It may generate a separate invoice, or be added to the next invoice.

Paying with credit balance (optional)

If you keep a credit balance, you can pay invoices without running a separate payment each time.

Typical flow:

1. Add credit to your account: https://prevps.com/clients/clientarea.php?action=addfunds

2. Enable Auto Credit Balance (so credit is applied to unpaid invoices).

3. Re-check the invoice status after it generates.

If an invoice looks wrong

Open a ticket and include:

• Invoice number

• Screenshot of the totals

• What you expected (renewal, upgrade, promo)